Sonixine

Return & Refund Policy

Return & Refund Policy

Last updated: 30 March 2026

This Return & Refund Policy applies to purchases of Sonixine (Cardio A) made directly through our website sonixine.net and is provided by Sonixine Wellness Labs SRL ("Sonixine", "we", "us" or "our"). Our goal is to ensure that your experience with our product and our service is clear and satisfactory.

1. General Conditions

Because Sonixine (Cardio A) is a dietary supplement, product integrity and safety are very important. For health protection and hygiene reasons, we can only accept returns of unopened and unused products, in their original packaging, except where otherwise required by applicable consumer protection laws.

This policy does not limit any mandatory statutory rights you may have under local law, including your right of withdrawal for distance contracts in the European Union.

2. Right of Withdrawal (EU Consumers)

If you are an EU consumer, you may have the right to withdraw from your purchase contract within 14 days from the day you receive the products, without giving any reason. To exercise this right, you must clearly inform us of your decision to withdraw within this 14-day period.

You can do this by sending us an email at [email protected] stating your order number, your name, address and a clear statement that you wish to withdraw from the contract.

After notifying us, you must return the products without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw. You are responsible for the direct cost of returning the products, unless otherwise stated by us in writing.

3. Conditions for Accepted Returns

To be eligible for a return, the following conditions should normally be met:

  • The request for return is made within the applicable period (for example, within 14 days for the right of withdrawal, or within another period expressly indicated by us).
  • The product is in its original, unopened and undamaged packaging, with all seals and labels intact.
  • The product has been stored and handled according to the instructions on the packaging (e.g., away from excessive heat, moisture or direct sunlight).
  • You can provide proof of purchase, such as the order confirmation or receipt.

We reserve the right to refuse returns if the products are not returned in a condition suitable for resale, unless the product was defective or damaged upon receipt.

4. Non-Returnable Items

For hygiene, safety and quality control reasons, we generally cannot accept returns in the following cases, unless required by applicable law:

  • Products that have been opened, used or partially consumed.
  • Products without the original packaging or with damaged or removed safety seals.
  • Products not purchased directly from sonixine.net (please contact the seller or platform where you made your purchase).
  • Products returned after the applicable return period, except where we have expressly agreed in writing.

5. Damaged or Incorrect Products

We take great care in preparing and shipping your order. If you receive a product that is damaged in transit, defective, or not what you ordered, please contact us as soon as possible, ideally within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the problem (for example, "damaged bottle", "wrong product received").
  • Clear photos of the product, packaging and shipping label, if possible.

Once we verify the issue, we will, at our discretion and in accordance with applicable law, offer one of the following solutions:

  • Send a replacement product at no extra cost to you; or
  • Provide a full or partial refund; or
  • Offer another appropriate remedy agreed with you.

6. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer support at [email protected] and provide your order number, the product(s) you wish to return and the reason for the return.
  2. Wait for our confirmation and any specific instructions for shipping the product back.
  3. Carefully pack the product in its original packaging, including any accessories, leaflets and gifts that came with it.
  4. Ship the package to the return address we provide. Unless otherwise specified, you are responsible for the shipping cost and for keeping proof of shipment.

We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost or damaged in transit.

7. Refund Process

Once we receive and inspect the returned products, we will notify you by email whether your refund has been approved or rejected. If approved, we will process the refund within a reasonable time.

  • Refunds are usually made using the same payment method you used for the original transaction, unless we have expressly agreed on another method.
  • The amount refunded will normally include the price paid for the product and, where required by law (for example, in the case of an EU right of withdrawal), the standard cost of initial delivery. Additional costs for express or non-standard delivery may not be refunded.
  • Any reduction in value due to handling of the product beyond what is necessary to establish its nature, characteristics and functioning may be deducted from the refund, where permitted by law.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

8. Exchanges

We do not routinely offer product exchanges. If you wish to change your order to a different item, the usual method is:

  1. Return the original, unopened product in line with this policy.
  2. Place a new order for the desired product through our Website.

In specific cases (for example, if we shipped an incorrect product), we may handle an exchange directly. Our customer support team will inform you of the available options.

9. Responsibility for Individual Results

Sonixine (Cardio A) is a dietary supplement designed to support the maintenance of normal blood pressure values as part of a healthy lifestyle. However, everyone is different, and individual experiences may vary. Our return policy does not cover refunds based solely on personal expectations about results.

If you have questions about how to use the product, or if it is suitable for you, we strongly recommend consulting a healthcare professional. Our team can provide general product information but does not offer medical advice or diagnoses.

10. Contact Information

If you have any questions about this Return & Refund Policy, or if you need help with a specific order, please contact us at:

Email: [email protected]
Website: sonixine.net

We reserve the right to update or modify this policy at any time. Any changes will apply to future purchases and will be published on this page with an updated "Last updated" date.